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PRIVATE POLICY

Basic

 

While you visit our site, we’ll track:

    Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed

    Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping

    Shipping address: we’ll ask you to enter this so we can estimate shipping before you place an order, and send you the order.

 

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

 

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

 

    Send you information about your account and order

    Respond to your requests, including refunds and complaints

    Process payments and prevent fraud

    Set up your account for our store

    Comply with any legal obligations we have, such as calculating taxes

    Improve our store offerings

    Send you marketing messages, if you choose to receive them

 

Account Info

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

 

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it.

 

We will also store comments or reviews, if you choose to leave them.

We use these services to provide the following:

 

    Website/technical support and assistance

    Website analytics and statistical analysis

    Advertisements on 3rd party sites

    Marketing emails, with your permission

    Transactional emails (receipts, password reset, etc)

    Realtime shipping rates for your cart

 

Payments

 

We accept payments through Stripe. When processing payments, some of your data will be passed to Stripe, including information required to process or support the payment, such as the purchase total and billing information. You can save your credit card number to your account but your actual credit card number isn’t saved.

We also accept payments through Paypal, Master Card.

Rights you have over your data

 

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

 

* If you have any questions, feel free to contact us at support@soonwell.com, we are always happy to help!