18 Months Warranty
Defective product which is not caused by human abused or physical damaged is eligible to get the part/product replaced.
To process this, please kindly:
1. Within 1-Year from the date that you receive the package, send an Email to firstname.lastname@example.org, clearly address the issue with the pictures/video, please note the picture of the entire package/box is also required;
2. Our customer representative will get back to you within 24 hours to troubleshoot the reported issue;
3. Once the warranty is approved, you will receive the “Return Instruction” and the RMA number by Email;
4. Then, please send your parcel follow by the terms in “Return Instruction”;
5. We will send you replacement at the soonest once we receive your returned defective item.
Please note that the return shipping is on your charge.
* The actul policy may differ subject to the platform or channel you bought the products.